Frequently asked questions

Quick, clear answers to your most common questions.

General & Onboarding

Product & Features

Pricing & Fees

Security & Compliance

Support & Relationship Management

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Access Sandbox

Eliminate pre-funding

Access Sandbox

Eliminate pre-funding

Access Sandbox

Making money move as
freely as data

Quick links

Solutions

Payment Service Providers

Curious what truly borderless money movement looks like?

Get a demo

Global network

Teams operating across North America, Europe, Middle East, and Asia

Operating Hours

We never close. Our platform and
support teams are available 24/7/365

Write to us

hello@openfx.com

All systems operational

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All rights reserved, © OpenFX 2025.

•

Making money move as
freely as data

Quick links

Solutions

Payment Service Providers

Curious what truly borderless money movement looks like?

Get a demo

Global network

Teams operating across North America, Europe, Middle East, and Asia

Operating Hours

We never close. Our platform and support teams are available 24/7/365

Write to us

hello@openfx.com

All systems operational

•

Making money move as
freely as data

Quick links

Solutions

Payment Service Providers

Curious what truly borderless money movement looks like?

Get a demo

Global network

Teams operating across North America, Europe, Middle East, and Asia

Operating Hours

We never close. Our platform and support teams are available 24/7/365

Write to us

hello@openfx.com

All systems operational

•

Frequently asked questions

General & Onboarding

What is OpenFX?

What are the key benefits of using OpenFX?

How do you compare to other FX infrastructure providers in the market?

How do I get started with OpenFX?

What is your onboarding process like?

Who can use OpenFX?

What types of clients do you serve?

Can I use OpenFX for my personal transactions?

How do I scale my usage of OpenFX as my business grows?

Product & Features

Do you support stablecoin transactions?

How fast are trades settled?

What is the user experience?

What currencies and payment rails do you support?

Can I integrate your API into my platform?

Can trades be canceled once confirmed?

Do you support chat-based trading (e.g., Telegram or Slack)?

How quickly will my deposit reflect in my account?

Do you support SEPA Instant and Faster Payments (FPS)?

Do you support the Australian NPP system?

Can you integrate with our existing treasury management systems and workflows?

Can you support our treasury management and internal fund movements?

Do you offer any reporting or analytics tools?

Do you offer named accounts for clients?

Can I send RTP (real-time payments) to my OpenFX USD account?

Pricing & Fees

What is your pricing model, and how does it compare to traditional providers?

How does OpenFX volume-based pricing tiers work?

Do you have any minimum volume requirements?

Do you offer any incentives or volume discounts?

Can I try out your platform before committing?

Security & Compliance

How secure is your platform?

What is your approach to compliance and regulatory requirements?

How do you handle AML/KYC and regulatory compliance?

How do you maintain liquidity and manage risk?

How do you source your liquidity, and what is your approach to risk management?

How do you handle liquidity in the event of market volatility or black swan events?

How do you ensure the security and reliability of your platform?

What is your approach to data privacy and security?

Support & Relationship Management

What is your approach to client support and service?

What is your client support availability?

What is your approach to ongoing relationship management?

Do you offer any educational resources or support to help me understand FX markets and best practices?

Do you offer any value-added services beyond currency exchange?

Can OpenFX help me expand into new markets or currencies?

What is your approach to innovation and product development?

What is your roadmap for expanding your product and service offerings?

Eliminate pre-funding

Eliminate pre-funding

Eliminate pre-funding